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What is the timeout variable "viname" in Engagement Engine Rules Inspector Tool
Answer ID 8408   |   Last Review Date 11/04/2018

What is the timeout variable "viname" in Engagement Engine Rules Inspector Tool?

Environment: 

Engagement Engine, Chat

Resolution:

Image

The "viname-" is just a way of identifying an event (in this case "visitor interaction" since the Rule has a Condition=Visitor Interaction: Timeout). The number after the '-' is just a counter which is incremented (in a couple of ways).

It gets incremented for every condition but also for some client or mouse-out events and some inactivity trackers - this number has no real meaning, just a way to tie a tracker back to a condition.

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