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Timeouts when using Collaborate feature
Answer ID 8231   |   Last Review Date 01/14/2019

When I go to my first incident for the day in the console and click on Collaborate then Share, why am I getting a time out?


Oracle Social Network (OSN)


Timeouts with Oracle Social Network (OSN) when configured appropriately will likely be related to the IE browser settings applied to machines where the issue can be reproduced. First ensure that the workstation in use when this problem is reproduced follows the "Web browsers" sub-section of the "Workstation Requirements" section for the version your site is currently running.  Further, you will want to ensure that the guidance within the "Workstation Browser Settings" sub-section of the "Workstation Configuration" section is followed as well.

Answer ID 31: Oracle B2C Service Infrastructure Requirements

In addition, the following can be used as a reference to ensure OSN is configured appropriately for the site:

Answer ID 6903: Request Service Collaboration to be provisioned for a site

Answer ID 6904: Configure Agent Desktop for Collaboration

Answer ID 6905: Update User Settings and Preferences for Oracle Social Network profile

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