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Unable to save edits on contacts/answers
Answer ID 8973 |
Last Review Date 12/24/2018
How do I resolve error "Could not open file: /cgi-bin/[interface name].cfg/connector/[contact/answer].tmpl"?
Environment:
All Versions
Resolution:
In order to resolve this issue, you should change the configuration setting: EI_CONTACT_UPDATE_ADDR for contact record or EI_ANS_UPDATE_ADDR for answer record to a null value [blank].
Path to setting(s): Select Configuration from the navigation area > Site Configuration > Configuration Settings > and search by Key.
For more information on accessing the Configuration Editor and editing settings, refer to Answer ID 1960: Editing Configuration Settings.Note:
If no address is specified, no external action is taken. Default is blank.
