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Clicking submit on proactive chat returns 404 error 'page not found'
Answer ID 7069   |   Last Review Date 12/18/2018

Why am I getting a "Not Found" error 404 message when accessing chat pages using a syndicated proactive chat widget?

Environment

Proactive Chat

Issue:

We are receiving an error when accessing chat pages using a syndicated proactive chat widget

Error 404 "Page not found" message  

Resolution:

This error can be caused by having an incorrect value in the CP_CHAT_URL configuration setting.

If you are getting a 404 error after pressing the Submit button on a proactive chat offer, review the value of the configuation setting CP_CHAT_URL.

If the setting is "utils/chat" update it to "chat/chat_launch".

Path to setting(s): Select Configuration from the navigation area > Site Configuration > Configuration Settings > and search by Key.

 

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