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Disable Chat Link, Chat launch, Chat landing
Answer ID 12554 |
Last Review Date 04/12/2023
How can I disable Chat Link to launch chats?
Environment:
Chat, End user pages
Oracle B2C Service
Oracle B2C Service
Issue:
Chat no longer needed by the company.
Resolution:
There are two options available to address this topic:
1. Raise an SR to continue with the process of disabling chat. Please note that, once this is done, you will not have chat reports available for reference or historic purposes.
2. Consider modifying the customer portal code to make sure the chat_landing page cannot be accessed anymore. Any widgets placed on the customer portal or external pages should also be removed.
For more information regarding customer portal configuration / customization refer to the following links:
