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Setting the Manager Hierarchy for an account
Answer ID 6767   |   Last Review Date 08/14/2019

How do you take a top level manager off or move the next level manager up?

Environment:

Staff Accounts
Oracle Service Cloud, All supported versions

Issue:

Changing an account from having a manager to having no manager in the case of promoting a staff member to a manager position.

Resolution:

1. Open the account in question

2. Click on Department in the ribbon

3. Right click the manager currently assigned

4. Click Clear

5. Save account

Right click on the Manager field and select Clear

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