Why did I get this error when I tried to log in?
Oracle Service Cloud, All supported versions
To correct this, open the Task Manager (crtl+alt+del) and select the Processes tab. Search this list and end all RightNow.CX.exe processes. Re-launch the application to login successfully. An alternate option is to reboot the workstation.
This issue has been seen with add-ins.
This error can occur when Windows does not release its lock on the application when the agent closes the console and the RightNowCX.exe*32 process ends. A related error is "Caught an unhandled exception: System.InvalidOperationException: Cache must be initialized before it can be used."
NOTE: The RightNow.CX.exe processes may not be showing in Task Manager. In this case please shutdown the workstation and then restart.