How do I edit the 'Only Employees will see and respond to this question' text when a user goes to the 'Ask a question' tab within Self Service for Facebook?
Self Service for Facebook for Oracle Service Cloud
This text is controlled by the EMPLOYEES_RESPOND_QUESTION_MSG Message Base. The path to this setting is as follows:
Configuration > Site Configuration > Message Bases > Search the Key value (name of message base)
Once changes are saved, refresh or reload the page to test results.
For additional information on searching Message Bases, please see Answer ID 5498: Message Base search functionality in new releases.