When loading the login window, why is the agent seeing HTML displayed where the BRAND_CONTENT_URL should be?
Login window for agent console, versions August 2013 and earlier.
When loading the Login window the BRAND_CONTENT_URL configuration setting controls the image displayed in the content pane.
An agent may experience behavior where, instead of the image being displayed, the HTML for the BRAND_CONTENT_URL is shown instead.
This behavior has been linked to having Microsoft .NET Framework 4.5 installed on the agent's workstation. .NET Framework 4.5 is not supported for versions August 2013 and earlier.
In this case the resolution is to remove Microsoft .NET Framework 4.5 and instead install the correct version, as per the system requirements.
For a full list of system requirements for your version, please review Answer 31: System requirements to run Oracle RightNow products
Path to setting(s): Select Configuration from the navigation area > Site Configuration > Configuration Settings > and search by Key.
For information on customizing the BRAND_CONTENT_URL please see Answer 1961: Customize the administration Login window