Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
Outreach and Feedback, Question and Survey Options
Resolution:
You can customize individual questions to display with a unique format from the rest of your survey.
When you add or edit the question, click the Display Options button in the toolbar and enter the HTML style or class value for the Question text or the Answer text. Then, click OK.
Preview the question to make sure it is displaying the way you want. Save the question.
To change all questions, go to the Designer Home tab, and choose Survey Options, check the Apply Survey Font box, and make any changes to font family, font size and font color.
Note: Oracle B2C Service Technical Support staff do not provide support for HTML coding issues. For assistance with HTML issues specific to your site, please consult the Webmaster for your site.
If it is determined that the site customization has resulted in a loss of system functionality, Oracle B2C Service will assist users, without charge, to restore their system to the initial installed configuration. Any additional assistance may, at Oracle B2C Service's discretion, be provided by our Oracle Consulting group subject to standard consulting fees.