What does a 'Transport connection failed' error mean?
All supported versions
We are getting the error bellow:
Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or the established connection failed because connected host has failed to respond.
This problem most often occurs when a proxy server or other network device within the network is acting on the CX communication and unexpectedly closes an existing Transmission Control Protocol (TCP) connection.
For the CX application to function properly; the customer's network administration team must ensure that all communication between the Oracle Service Cloud client application and the Oracle Service Cloud hosted server is allowed, in an unrestricted manner, through all levels of the customer's network.
For details on network requirements for the CX application please review the Answer ID 31: Oracle Service Cloud Infrastructure Requirements for your version.