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Areas affected by email address sharing
Answer ID 5653   |   Last Review Date 11/26/2019

What impacts does enabling email address sharing have?

Environment:

Email address sharing, householding
Oracle Service Cloud

Resolution:

The contact-matching process applies to areas of the product suite that associate contacts by email address, including chats, mailings, surveys, web forms, site feedback, email transactions, and Create an Account and Ask a Question requests on customer portal. Contact-matching logic is used only in cases in which the contact is not explicitly identified by a cookie.

The following tables list areas in Oracle Service Cloud  that are affected when email address sharing is enabled and where you can find additional information.

Common


Service


Customization APIs


Outreach

  • Mailings
    • When defining an audience for broadcast and transactional mailings, you can allow delivery of messages to multiple contacts who share the same email address. Audience count and web form identification are also affected when email address sharing is enabled. Refer to the following links.


Feedback

  • Surveys
    • When defining an audience for broadcast and transactional surveys, you can allow delivery of messages to multiple contacts who share the same email address. Audience count and web form identification are also affected when email address sharing is enabled. Refer to the following links.

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