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Message Base search functionality in newer release
Answer ID 5498   |   Last Review Date 03/18/2019

The Message Base search does not function correctly unless you enter exact message base name in 'Key' field.

Environment: 

August 2012 and newer releases

Resolution:

When using the 'Key' field in the Message Base search, you need to type the specific name of the message base in the search field. However, you can just enter the first few letters and append either the percentage sign (%) or an asterisk (*) to serve as a wildcard. All message bases that begin with the letters you type will be returned.

Path:  Configuration > Site Configuration > Message Bases

-For example, when searching for 'chat' in the 'Key' field of the message base, no results are returned. However, when searching for 'chat%' or 'chat*' (without single quotes) in the 'Key' field, results are returned.

When using the 'Text' field in the Message Base search, you need to type the message base default text (or a portion of the default text) to return message bases with a value that matches the text you type.

-For example, when searching for 'chat' in the 'Text' field, results are returned. When searching for 'ASSUME_SOLVED_HTML' in the 'Text' field, no results are returned. This is working as designed because 'ASSUME_SOLVED_HTML' is not the default text of the message base, it is part of the name of the message base.

When using the 'Custom Text' field in the Message Base search, you need to type message base default text (or a portion of the default text) to return message bases with a value that matches the text you type.

-For example, when searching for 'Please reply to this email' in the Custom Text field, results are returned. This is working as designed because this is the customized text of the ASSUME_SOLVED_HTML_MSG message base, not the default text of the message base.

For additional information, refer to the 'Search for a message base' section in online documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.

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