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User Seat Features
Answer ID 5432   |   Last Review Date 11/06/2019

Which features are included with each Oracle B2C Service User Seat?

Environment:

Oracle B2C Service User Seats and Product features

Resolution:

The features set available to your agents is dependant on the User Seat purchased or stand-alone purchased products. The site version will determine which features are available. To determine your current version of Oracle B2C Service follow these steps:

1. Open the Oracle B2C Service Administrator Console

2. Click on the application button in the upper left corner

3. Hover over "Help" and then click "About"

4. This will bring up an information screen that will allow you to see the versions of Oracle B2C Service that you are using. For example: Oracle B2C Service August 2016

Click on the User Seat type below to see a listing of the included key features. Please note that some features may only be available in the latest release of Oracle B2C Service.

Documentation for features listed in each section below can be found here: Documentation for Oracle B2C Service Products.

Product tutorials can be found here: Oracle B2C Service tutorials.

Click the plus sign next to the appropriate heading below to expand that section for viewing.

 Enterprise Contact Center

The following features are the key features included in the Enterprise Contact Center User Seat:

Oracle RightNow Engagement Cloud Service
Oracle RightNow Email Management Cloud Service
Oracle RightNow Outreach Cloud Service
Oracle RightNow Feedback Cloud Service
Oracle RightNow Analytics Cloud Service
Oracle RightNow Chat Cloud Service
Oracle RightNow Guided Assistance Cloud Service
Custom Business Objects
Oracle RightNow Agent Scripting Cloud Service
Oracle RightNow Desktop Workflow Cloud Service
Oracle RightNow Single Sign-On Cloud Service
Oracle RightNow Thread Auto Masking

 Enterprise

The following features are the key features included in the Enterprise User Seat:

Oracle RightNow Engagement Cloud Service
Oracle RightNow Email Management Cloud Service
Oracle RightNow Outreach Cloud Service

Oracle RightNow Feedback Cloud Service
Oracle RightNow Analytics Cloud Service
Oracle RightNow Guided Assistance Cloud Service
Custom Business Objects
Oracle RightNow Thread Auto Masking

 Standard

The following features are the key features included in the Standard User Seat:

Oracle RightNow Engagement Cloud Service
Oracle RightNow Email Management Cloud Service
Custom Business Objects

 Stand-Alone Chat User

The following features are the key features included in the Stand-Alone User Seat:

Oracle RightNow Chat Cloud Service
Custom Business Objects

 


For a complete listing of Oracle RightNow Cloud Service features please see the Cloud Services Descriptions listed here: Oracle RightNow Services Agreement and Service Descriptions > Oracle RightNow Service Descriptions and Metrics.


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