Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Why is my standard report queuing when it has never done so before?
Environment:
Standard ReportsOracle B2C Service Analytics, All versions
Issue:
One of our standard reports now processes too much data and wants to queue every time it is run. We would like to fix.
Resolution:
This behavior is likely because the report has been set to "deferred execution". It will be set to deferred execution any time the report takes longer than 60 seconds to run and will remain deferred until an individual manually disables this option within the report.
For a standard report, it is also possible to change the data source. Running reports from the Report Database allows them to run larger queries (i.e. historical month- or year-end reports).
For sites on version 24D and higher, Admins/Analytics admins can un-defer reports using BUI by accessing Report Management either directly from your navigation set in BUI or from the Administration tiles. Screenshots and steps are shown in the 24D What's New Feature Analytics: Un-defer reports from BUI from Report Management.
Alternatively, use the steps outlined below to change the deferred and data source options using the .NET console:
1. Open the standard report in Edit mode (right-click > Edit from Explorer or Edit Report Definitions from navigation area)2. From the ribbon, select 'More Options. 3. In the "Edit Settings" pop-up window, uncheck "Set report to deferred execution"4. Set Data Source as needed5. Click "OK"6. Save the report
NOTE: If the report becomes deferred again, please ensure your agents have not adjusted the search filters in a way that would cause the report to process too much data and thus want to queue.
For information on modifying the deferred or data source options for custom reports, refer to Answer ID 4493: Custom report always queues now, when it has not in the past.
For additional information, refer to the 'Queuing reports' section in the Online Help User Guide documentation. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.