Why am I receiving intermittent "User redirected to blank page because RNM_DEFAULT_URL not set" application errors in my Notifications?
Environment:
Outreach / Feedback, Configuration Settings
Resolution:
A notification may reference "RNM_DEFAULT_URL not set". These error are always accompanied by an error like "Request for nonexistent link. ID = 0" or "Request for nonexistent file attachment. ID = 0".
Type | Who | Notification Type | Message | When |
0 | System | Application Error | User redirected to blank page because RNM_DEFAULT_URL not set. | 01/06/2013 08:33 PM |
0 | System | Application Error | rightnow: Request for nonexistent link. ID = 0 | 01/06/2013 08:33 PM |
0 | System | Application Error | User redirected to blank page because RNM_DEFAULT_URL not set. | 01/06/2013 07:52 PM |
0 | System | Application Error | rightnow: Request for nonexistent file attachment. ID = 0 | 01/06/2013 07:52 PM |
These errors are due to the RNM_DEFAULT_URL configuration setting not having a value.
Determine which URL would be best to load in the event of a disabled file attachment or link sent to a contact in a campaign or mailing, and add this URL to the RNM_DEFAULT_URL configuration setting. The configuration is in the Outreach and Feedback configuration section.
For more information on setting configuration settings please refer to Answer ID 1960: Editing configuration settings
Cause:
These errors are due to the RNM_DEFAULT_URL configuration setting not having a default URL set. A user would be redirected to this URL when attempting to access a file attachment or link that has been disabled within a mailing, campaign, or survey. This setting specifies a default URL that is used in cases where a blank page would have otherwise been loaded.
For further details on the RNM_DEFAULT_URL configuration setting, refer to Answer ID 2419: With a marketing campaign, users go to a blank page after clicking Submit