Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
Connect Web Services for SOAP (CWS) API, All Versions
Resolution:
The RightNow Connect and API Access feature must be enabled on your site. This is enabled by default on all sites and interfaces. For further information on this refer to
Answer ID 8270: Enabling Connect for Web Services API
You will also need to update the profile by enabling the "Public SOAP API" option under the 'Administration' tab in the permissions window of the profile. In order to enable this option, please follow the steps provided below:
1. Go to Configuration > Staff Management > Profiles.
2. Open the specific profile.
3. Click on 'Permissions' in the ribbon.
4. Click on the 'Administration' tab.
5. Check the box next to 'Public SOAP API'.
6. Click Save. You might want to test the username and password by logging into the Oracle B2C Service console to confirm that the username and password are valid. Please note, it is best practice to set up a specific account only for RightNow Connect API access, however, Oracle B2C Service will support either method you choose.
SOAP API requires SSL for security purposes. Please verify that the site has a valid certificate.
NOTES:
A best practice is to ensure the 'password expires' checkbox is unchecked. Some integrations are hard coded with the password, so if the password changes it could break the integration.