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Environment:
Oracle B2C Service, Customer Portal, Enduser Pages
Resolution:
In order to fix this problem when it occurs, you have to locate the sole product or category that was enabled for end-user visibility and then disable its end-user visibility. You can locate the product or category by creating a custom report that incorporates the following fields and filters.
For categories, just switch the above from products to categories and prod_* to cat_* of course.
It is also possible to use the Product Visibility (ID 13040) and Category Visibility (ID 13045) reports. These can be copied and modified as needed to meet your specific business needs.
Cause:
If end-user visibility is not enabled for all products or categories on a given interface, the default answers list report assumes that product/category end-user visibility should not be taken into account by the report filters. This seems pretty intuitive by itself, but the problem with it is that if a site administrator enables end-user visibility for just one product or category and none of their answers are linked to that product/category, then all the answers will suddenly disappear from the end-user pages.
For more information on the impact of product and category edits, refer to the following: Answer ID 1179: Effect on incidents and answers when moving or deleting products or categories. Answer ID 645: Adding, editing, or removing Service products or categories