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Using a sitemap with our Oracle Service Cloud application
Answer ID 2553   |   Last Review Date 05/05/2020

What is the sitemap feature in Oracle Service Cloud and how can I use it for my site?

Environment:

Sitemap
Oracle Service Cloud sites, All versions

Resolution:

Search engines use web crawlers (spiders) to explore your website and index the pages that will be available when searches are conducted. They usually find the pages from links within your site and from other sites. But you may have pages that are not accessible by browsing on the interface (for example, pages that are accessed only when customers complete a form). The spider will not be able to index those pages because it cannot access them. Content in iFrames is not searched and indexed either.

Sitemap lets you inform search engines about all the answer links that are available on your site, including those that are not accessible through links. Sitemap is an XML-based protocol used by the major search engines, including Yahoo! and Google. By using the Sitemap protocol, you can identify all the web pages on your customer portal instead of waiting for the search engine spiders to find them.

For more information on sitemap technology, refer to http://www.sitemaps.org.

The Sitemap page is an XML-formatted document on a web server that lists all the URLs for a site along with metadata for each URL, including the priority of each page and when it was last updated. Spiders use the page to crawl your end-user interface more intelligently rather than relying solely on links within the site.

When a site is requested through Configuration Assistant, Sitemap is not enabled by default. If you wish to have it enabled, submit a service request with Technical Support. 

Alternatively, if your site is newly provisioned, then Sitemap is enabled. A Sitemap page is created and registered with Yahoo and Google. The XML output of the page is available at:

https://<your_site>/ci/sitemap

The HTML output of the page is at:

https://<your_site>/ci/sitemap/html


If you want to disable Sitemap, you can submit a service request to Ask Technical Support.

If you have previously had the Sitemap disabled, you can submit a service request to have this feature re-enabled which automatically creates a sitemap that lists the contents of your end-user pages.

You should be able to view the content of your site's robots.txt file via the following path:

http://<interface_name>.custhelp.com/robots.txt


Important password considerations:  If passwords are required for your end-user pages, a sitemap can still be created and registered. However, due to the password requirement, search engines will be unable to reach any of the URLs listed in the sitemap file. As a result, search engines will not report results if end-user passwords are required for your end-user pages.

Note:  Some of the security settings that restrict end user access such as SEC_VALID_ENDUSER_HOSTS and SEC_INVALID_ENDUSER_HOSTS can also impact whether the spider can access this information.

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