How can I see what actions have affected a specific incident or record?
Audit Log, Transactions, Analytics
Within your Oracle Service Cloud application, several records include an Audit Log feature, which lists various actions that have affected the records. Records that have an audit log are:
The audit log is defined by the workspace used by the staff member. The default workspaces include a separate tab for the audit log. Click the Audit Log tab to view the actions affecting that record. Click the Options button to print, forward, export or sort the items from the audit log.
For more information on the Audit Log, refer to Answer ID 2490: Using the Audit Log.