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Environment:
Oracle B2C Service, Mailboxes, Email
Resolution:
All production mailboxes are copied and then disabled when your upgrade site is created or your test site refreshed. To test email responses you must enable a service mailbox.
Without an active mailbox, the Send Response checkbox will be grayed out and inactive. In addition, you need to remove '.invalid' from email addresses of contacts you will be using for testing.
Step 2: Check Mailbox settings in the Oracle B2C Service .NET console
The following applies to both Oracle-hosted mailboxes and non Oracle-hosted mailboxes.
Step 3: Remove '.invalid' from contacts
Edit an existing contact record, such as your own contact record, or create a new contact record using a valid email address. Contact records have '.invalid' appended to the email address so you do not inadvertently send someone a response from your upgrade/test site. Refer to Answer 1288: All email addresses are invalidated on an upgrade or test site for more details.
NOTE: The Email From / Bounce Address and POP Account field values are appended with '__tst#' (where # is a number) to differentiate them from the production mailboxes and those of other clone sites. We have an automated process that names mailboxes on clone sites regardless of the name or type of the site. Since upgrade sites are clones of production they use also the _tst# convention. Note that test site mailboxes are numbered with the lowest number available on each clone of the production site. Therefore, the site URL may not match the mailbox name.