Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
Outreach / Feedback, Outbound Mailings, Tracked Links
Resolution:
A tracked link can be placed within a document that is sent out to the audience of your choice. When the recipient views your mailing and clicks the link, Oracle B2C Service Outreach tracks which links have been viewed and how frequently.
In order for a link to be trackable, the link MUST be defined within your application as a tracked link. You can include other links within your mailings that are not set up as tracked links using standard HTML code. However, only tracked links defined in the Tracked Links table can be reported on based on recipient activity.
To add a tracked link, use the steps below:
Note: You can create specific categories for your tracked links by adding Tracked Link Categories. From the Configuration items, Double-click the Tracked Link Categories. Click the New button on the ribbon to add a new tracked link category. Enter the Name and enable the appropriate visibility for your interface and click Save.
For additional information, refer to the 'Insert a Tracked Link' section in the Online Help User Guide documentation. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.