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Allowing other search engines to index the Oracle Service Cloud application
Answer ID 1669   |   Last Review Date 04/21/2019

How can I modify the robots.txt file to allow search engines to index our site?

Environment:

Site Indexing
Spiders, Robots, Search Engine Site Indexing

Resolution:

For Oracle Service Cloud sites, a robots.txt file is installed on each interface. The robots.txt file prevents random spider searches that can be enacted against an Oracle Service Cloud site. This file can be viewed at:

http(s)://<interface_name>.custhelp.com/robots.txt or
http(s)://vhostname/robots.txt

The default file used on sites contains two lines:

User-agent: *
Disallow: /

There are some standard rules for configuring robot.txt files. For information about building, modifying, and maintaining robots.txt files, refer to http://www.robotstxt.org.  NOTE: Robots.txt files cannot be altered for community sites.

Most search engines code their spiders to look for these files and obey them. However, not everyone does -- especially email harvesters -- thus, the existence of the robots.txt file does not always mean that a spider cannot search your site.


Allowing your Site to be Indexed:
Customers can request that the robots.txt file be modified to allow site indexing. This would allow their site to be indexed by search engines, including Google, Yahoo, Bing, and so on.

Many of these search engines have various robot agents that index sites. Some are standard (free), while others require content submission and/or are paid services.

Each of the major search engines has a section on their web site devoted to configuration parameters for their robots. Also, there are exclusion parameters available that allow various pieces of a site to be indexed and others excluded.

Every legitimate robot should have online content devoted to its proper configuration so that you can determine how your robots.txt file should be updated. Expand the section below to see a few common examples (though there are several other search engines):

Click the plus sign next to the appropriate heading below to expand that section for viewing.

 Examples for Google, Yahoo and Bing 


Prior to making changes:
I
t is important that you review the appropriate information regarding robot configuration for that engine. Then, determine the content for your robots.txt file in accordance with what you want indexed.  With this feature enabled, common search engine's web bots are added to the robots.txt file.

Then, submit your exact request regarding the change to your robots.txt file in an Ask Technical Support request. It is your responsibility as a customer to define the content of the robots.txt file if you wish to change it. In addition, if you have multiple interfaces, be sure to indicate which specific interfaces and robots.txt files are to be modified since each interface has its own file.

-  Note that the search engines only look at the entries until they find the entry that applies to them.  So if the first entry on your robots.txt file is the default, this will allow every search engine to index your site and ignore following entries, regardless of what the following entries are.  

-  Please also note that our system will sometimes add entries below what you have specified in your robots.txt file, but as long as the first entry is not changed, this will not affect indexing.


Sitemaps: 
This feature is enabled by default so that search engines can more easily catalog your site. For more information regarding sitemap, refer to Answer ID 2553: Using a sitemap with our Oracle Service Cloud application.

Additional information is available in online documentation for the version your site is currently running.  To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

If you have questions around what generates a session and how you can prevent inaccurate session billing on your site please review Demystifying Session Usage (PDF). Some simple mis-steps in customization and configuration can increase billable sessions.  For more information, see Session usage information.


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