Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
This Pro Tip provides a step-by-step guide for administrators to control the number of search suggestions shown to users in the Oracle B2C Service Customer Portal. Limiting search suggestions can enhance usability and improve performance, especially when queries match a large number of knowledge articles. By following these instructions, organizations can optimize the user experience in the Customer Portal search and maintain manageability of large knowledge bases.
The Pro Tip video covers the following topics:
Custom Configuration Variables:
custom_cfg_okcs_suggestions_modeling_enable: Set this variable to “yes” to activate custom suggestion modeling.
custom_cfg_okcs_suggestion_count: Set this integer variable to define the maximum number of suggestions (e.g., 5).
How it works: Users typing in the portal’s search box will see only the specified number of suggestions. If more results are available, a "more" link appears below the suggestion list, allowing users to view the full set of results on a dedicated results page.
Implementation: Configuration values are set through the agent desktop’s configuration settings, and changes take effect immediately in the portal interface.
User Experience: Limiting the suggestion count helps streamline user searches and reduces overwhelming result lists, while the "more results" feature ensures complete information is still accessible.