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How do I achieve proper rendering of KF answer content with the new rich text editor on Customer Portal?
Environment:
Customer Portal, Knowledge Foundation Answer WorkspaceOracle B2C Service
Resolution:
Customers having the new rich text editor enabled may face an issue where Knowledge Foundation answer content is not properly rendered on Customer Portal.
To resolve the issue; with 25D, a css file has been added on the CP path
‘webfiles/assets/themes/standard/content-styles.css’
This file has CSS that will be used for proper rendering of KF content created using the new rich text editor on CP.
Customers using standard template or standard theme are required to modify the theme tag to below:
<rn:theme path="/euf/assets/themes/standard" css="site.css, content-styles.css"/>
If customers are using a different theme, they will need to add content-styles.css under assets/themes/<theme name>/ and add content-styles.css in their theme tag:
<rn:theme path="/euf/assets/themes/customThemeName" css="customThemeName.css, content-styles.css"/>