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Environment:
Chat UpdatesOracle B2C Service
Resolution:
Product Development regularly updates services related to the Chat functionality. The purpose of these updates is to improve the capabilities of the B2C Service Chat and/or to remediate known defects. The update process is designed to cause no impact to your service. Changes are typically first implemented in non-production environments so that you can test the updates and raise a ticket with Support for any unexpected behaviors. Any exceptions to the update process will be announced ahead of time. Several services can affect the Chat Server & Chat functionality. The services described below are single-version services and are not dependent on the Oracle B2C Service version your site is using. There are no actions required on your side to receive these updates.
In order to make chat service updates easy to understand, we are listing related updates in this table.
Upcoming events:
Past events:
2025
ServiceDatesNotes BUI Chat Engagement Panel: Update non-production sites Jan 9 Non-production sites are updated to Chat Engagement Panel version 17 B2C Service Chat: Migration production sites Jan 10 Production sites are updated with the 24D Chat Service Advanced Routing Service: Migration sites Jan 10 All sites are updated with the 24D Advanced Routing Service BUI Chat Engagement Panel: Update production sites Jan 23 Production sites are updated to Chat Engagement Panel version 17 B2C Service Chat: Merge Feb 21 Chat Maintenance for 25A begins B2C Service Chat: Migration non-production sites Feb 28 Non-production sites are updated with the 25A Chat ServiceB2C Service Chat: Migration production sites Mar 28 Production sites are updated with the 25A Chat ServiceAdvanced Routing Service: Migration sites Mar 28 All sites are updated with the 25A Advanced Routing Service B2C Service Chat: Merge May 16 Chat Maintenance for 25B begins WCFS: Update available May 21 WCFS 25B (25.04.0) is now available B2C Service Chat: Migration non-production sites May 23 Non-production sites are updated with the 25B Chat Service B2C Service Chat: Migration production sites Jun 20 Production sites are updated with the 25B Chat Service Advanced Routing Service: Migration sites Jul 11 All sites are updated with the 25B Advanced Routing Service WCFS: Update available Aug 14WCFS 25C (25.07.0) B2C Service Chat: Merge Aug 15 Chat Maintenance for 25C begins B2C Service Chat: Migration non-production sites Aug 22 Non-production sites are updated with the 25C Chat Service B2C Service Chat: Migration production sites Sep 19 Production sites are updated with the 25C Chat Service Advanced Routing Service: Migration sites Sep 19 All sites are updated with the 25C Advanced Routing Service B2C Service Chat: Merge Nov 14 Chat Maintenance for 25D begins WCFS: Update available Nov 24WCFS 25D (25.10.0) B2C Service Chat: Migration non-production sites Dec 12 Non-production sites are updated with the 25D Chat Service
2026
ServiceDatesNotes B2C Service Chat: Migration production sites Jan 9 Production sites are updated with the 25D Chat Service Advanced Routing Service: Migration sites Jan 9 All sites are updated with the 25D Advanced Routing Service