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Activating Email Article Link Notification Changes
Answer ID 12201 |
Last Review Date 04/26/2022
What causes the Email Article Link changes to be activated when users send notifications in the Customer Portal?
Environment:
- Oracle B2C Service
- Sites with Knowledge Advanced only, all versions
- Authoring, Customer Portal Customization
- Changing Email Article Link Notification template on Authoring Tools Tab --> Tasks & Notifications
Issue:
All templates changes are activated when they are saved except for the Email Article Link template.
Resolution:
To enable the changed template, you need to change the widget configuration in CP, so that latest template gets picked up. Please refer the below documentation and change the “use_database_template” to ‘true’ (default is ‘false’), so that the updated email notification template gets picked up.
To view the documentation for the widget go to the ci/admin interface and type in the widget search okcsemailanswerlink.
This will bring up the standard/okcs/OkcsEmailAnswerLink widget documentation.
