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Backup Administrators in Cloud Portal
Answer ID 10624   |   Last Review Date 03/12/2019

How do I add an additional administrator?

Environment:

Business Success
Service Administrators in Cloud Portal

Resolution:

It is very important to designate backup Service Administrators. Far too often the original Administrator loses their password, moves to a different role, or leaves the company. Without a Backup Administrator you'll lose time as Oracle Operations works to create a new Administrator for your service. Oracle designates a single person as the Service Administrator when a new cloud service is activated. Therefore Oracle recommends that All Cloud Services should have at least two Service Administrators designated to ensure coverage for absences.

A Service Administrator requires two roles to perform all the necessary functions to manage the cloud service for Cloud Applications. Follow the instructions in Manage Oracle Cloud Accounts and Services to add a Service Administrator user and assign both the "Identity Domain Administrator" and "xxx Fusion Applications XXX Administrator" roles.

Note: If you were designated as a Service Administrator and you are unable to perform this role, please assign this role to another person in your organization as soon as possible.

If you encounter any issues while trying to add a backup administrator, log a service request (SR) via My Oracle Support.

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