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Customer Portal 3.3, 3.4 and 3.5 have been deprecated as of August 2019
Answer ID 10558   |   Last Review Date 10/06/2019

What do I need to know about the Customer Portal 3.3, 3.4 and 3.5 deprecation?

Environment:

Customer Portal versions 3.3, 3.4 and 3.5
Oracle Service Cloud

Resolution:

The Oracle Service Cloud Customer Portal versions 3.3, 3.4 and 3.5 are deprecated as of August 2019. Customers on those versions, as well as those using an older version of Customer Portal, should migrate their Customer Portal implementations to the latest version, version 3.8.

How long do I have to migrate my customer portal implementation?

The deprecation period for Customer Portal 3.3, 3.4 and 3.5 starts August 2019. These deprecated versions will remain available in Service Cloud for at least 2 years prior to the actual removal of the functionality. A subsequent announcement will be made that provides a limited time window to complete any in-progress migrations off of the deprecated releases.

Why are these versions being deprecated?

In an effort to ensure Oracle provides high-quality releases it is necessary to deprecate older products so that we may be allowed to focus on new, exciting features. Oracle would like to encourage all Customer Portal users to obtain the latest release of the product.

Are there new features in Customer Portal 3.6 and beyond?

The customer portal team continually provides feature, enhancement – and more importantly – security upgrades with each release. While some of these upgrades may not benefit you directly, it is always desirable to on the latest version of customer portal.

What if I don't migrate?

As of this writing (August 2019) the End of Life has not been announced for any version of Customer Portal; however, we encourage all customers to consume the latest supported versions of Customer Portal as defects will not be addressed in older, deprecated versions and no new functionality will be ported back to those deprecated releases.

Where can I go to find more information?

In addition to your account team, the Oracle Cloud Customer Connect Customer Portal forum is a great place for questions on all Customer Portal products and functionality.