Why do staff not see the changes in the BUI after customizing the navigation set?
Navigation Sets, Profile Options
Browser User Interface (BUI)
Oracle B2C Service
Login to the .NET Console using the account for which you want to customize the navigation pane, add the new options you want to use in your navigation pane, then Click File (top left) and go Options > Navigation Pane > check the box "Reset Navigation Set to Profile Default".
The next time you log into Browser User Interface (BUI)using your account, the changes made should be reflected.
If this does not resolve the issue, review Answer ID 2462: Updates to navigation sets do not take effect for more options.