Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
How do I access Configuration Assistant?
Environment:
Oracle Cloud Console / Configuration Assistant
Resolution:
To access the Configuration Assistant self-service tool for the first time, you will need the following information from your Welcome Email:
Note My Services was deprecated as of March 31st, 2025. The Configuration Assistant access point changed after we migrated your Oracle Cloud Account (Identity Domain) to Oracle Identity Cloud Service (IDCS) and Cloud Console.
For more details about Oracle Cloud Console, please watch this informative video Ambassador Dev Connect webinar.
Once you have been migrated to IDCS, please see Answer 12490: Logging into Configuration Assistant after IDCS migration for instructions on how to access the Configuration Assistant via the Oracle Cloud Console.
Oracle Cloud Console
The Oracle Cloud Console/ Applications Home page offers the following options:Options in the "person" icon in the top, right > My Profile- User Settings- Console Settings
Customize your page
Options in "Quick Actions"- View Subscriptions- User Management- Policies- Support
My applications- This is where you find the Applications URL (Configuration Assistant URL) for your application(s)
Services
DocumentationPlease submit a service request to Technical Support if there are any issues with accessing Configuration Assistant.