Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
環境:
Oracle B2C Service February 2010 及び最新バージョン Windows 7 Windows 8.1 Windows 10
説明 :
エージェントは、サイトの起動ページからOracle B2C Serviceをインストールし、ログイン画面にアクセスできます。 資格情報を入力して[ログイン]をクリックすると、次のエラーが表示されます :
'リモートサーバに接続できません。サイトが正しく入力されているか、そしてインターネットに正しく接続されていることを確認してください。'
ワークステーションがOracle B2C Serviceアプリケーションサーバーによって認識されないカレンダー形式を使用している場合に発生します。 たとえば、日本のカレンダーを使用している場合、ワークステーションの日付形式は年を '25'と表示します。 年は1970年から2038年でなければならないため、接続の試行は拒否されます。
Oracle B2C Service は現在のところ、年形式が上記の範囲として示されているグレゴリオ暦をサポートしています。 この問題を解決するには、エージェントはワークステーションのカレンダー形式を変更する必要があります。