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Unable to Connect to the Remote Server
Answer ID 5816   |   Last Review Date 01/22/2019

Why is an agent receiving an 'Unable to connect to the remote server' error when logging in to the Oracle Service Cloud console?

Environment:

Oracle Service Cloud versions February 2010 and newer
Windows 7
Windows 8.1
Windows 10

Description:

An agent can install Oracle Service Cloud from a site's launch page, and get to the login screen. After entering credentials and clicking 'Login', they receive the following error:

'Unable to connect to the remote server. Please make sure the site was entered correctly and that you are connected to the internet.'

Resolution:

This can occur if a workstation is using a calendar format that is unrecognized by the Oracle Service Cloud application servers. For example, when using the Japanese calendar the workstation date format will show the year as '25'. The connection attempt will be rejected since the year must be between 1970 and 2038.

Oracle Service Cloud currently only supports Gregorian calendars where the year format shows as the range listed above. To resolve this issue the agent must change their workstation's calendar format.