Senior Business Analyst Mallory Weber discussed the more complex aspects of Oracle B2C Service reporting in this webinar. The webinar recording and slide deck are available for review. More information is provided in answers to all unanswered questions.

If you would like to visit an online classroom and learn the fundamentals of Oracle B2C Service Reporting, subscribe to the Oracle Service Cloud Learning Channel, go to the Become a Certified Cross-Channel Contact Center Implementer Learning Path where you will find a section on Analytics. 

Topics covered include: Using and Customizing Reports, Analytics Navigation Overview, Finding Reports, Using Reports, Publishing and Scheduling Reports, Custom Reports, Modifying Reports, Working with Filters, Using Functions, Using Variables, Using Cross Tabs, Adding Drilldown Levels, Linking Reports, Working with Table Joins, Using the Report Analyzer, Highlighting Report Data, Styling Reports, Charts, Dashboards and Exporting and Importing Report Definitions. You'll be able to watch recorded classroom training, review a student guide, practice in a lab and post questions for the instructor.

A short module, Use Reports and Analytics is available for free on the Oracle Launch Pad in the Administering the Cross-Channel Contact Center Learning Path.

Topics include: Opening Reports with Report Explorer, Creating a Basic Report and Scheduling a Report.

To register for upcoming webinars or view past webinar recordings, go to theOracle B2C Service Support Site webinar page.