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Come with us! The Oracle Service Cloud Community is Moving! While 'customer experience' (CX) started as a fashionable buzzword, it’s been steadily maturing into its own discipline, an ongoing topic of thought leadership, and a routine category... Author: eleep
Options for Forwarding to staff outside OSC Hi everyone, I know this has been discussed before, just want to know what is the current best solution Like any large organisations, we have many staff not on OSC who we need to ask for... Author: Desmond Pegrum
Focus on Incident when Agent accept chat Hi All, I have an requirement to focus on incident workspace when Agent accept chat instead of chat workspace, I have searched in workspace ribbon and by rules but no... Author: Sathya Rajendran
BUI: Interaction workspace focus to Incident and Workflow Hi All, I have an requirement to use interaction workspace for BUI chat, so i just copied the standard one and created custom also assigned to my profile in the "Interaction... Author: Sathya Rajendran
Installing RightNow We're trying to install RightNow on some new computers where the user profiles have redirected folders, including AppData. When trying to start RightNow, we get an error... Author: Rob Collins