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Web visits / Visit Tracking / billable sessions Session usage information Sessions, visits and hits explained How to understand and investigate site activity Session information in incidents...

Environment:Contacting Oracle B2C Service Technical SupportResolution:The Oracle B2C Service Technical Support Services Guide provides best practices for interacting with our Technical...

Oracle B2C Service documentation includes detailed help for product configuration and customization, installation and update procedures, release resources, and additional guides.Supported...

When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...

Oracle B2C Service 25D version is now available!IntroductionWe are excited to announce the Oracle B2C Service 25D release, which introduces impactful enhancements for Agents, Administrators...

Environment:Interaction workspace, Chat workspace, Chat transcript, Browser User Interface (BUI)Resolution:Depending on the chat workspace settings as explained in Answer ID 6084: Explains...

Oracle B2C Service tutorial videos give new users an overview of product functions, features, and best practices. When you learn about all the things our products can do, you’ll have the tools...

Environment: Chat workspace, Chat transcript, Incidents Resolution: Depending on the chat workspace settings as explained in Answer ID 6084: When is an incident created during a chat session? a...

Environment: Chat - Agent Console, Workspaces Resolution: Thanks to Flexible Incident Editing incidents created from a chat will always contain the full chat transcript. Administrators control if...

Environment:Oracle B2C Service Resolution:Oracle B2C Service Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension...