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Knowledge Base (94)

  1. Oracle Service Cloud 18D Documentation Overview

    Updated Answer: Important Changes to Release Names We have changed our product versioning terminology to align with changes to Oracle Cloud CX applications environment release update and maintenance schedules...

  2. Documentation for Oracle Field Service Cloud

    Answer: Environment:  Oracle Field Service Cloud (OFSC)  Resolution: Oracle Field Service Cloud documentation includes information about releases, product configuration, service updates, and...

  3. Workstation and Network Data Collector

    Answer: Environment: Workstation, Oracle Service Cloud all versions Resolution: The Workstation and Network Data Collector is a .bat utility that can be run on a workstation to collect pertinent...

  4. Documentation for Oracle Service Cloud Knowledge Advanced

    Answer: Oracle Service Cloud Knowledge Advanced documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived...

  5. Oracle Service Cloud Accelerators

    Answer: Oracle Service Cloud Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle Service Cloud. They are...

  6. Browser User Interface Documentation

    Answer: The following links direct you to all documentation specific to this product. Browser User Interface Documentation Administering Agent Browser User Interface Using Agent Browser User Interface...

  7. Best Practices for Implementing Single Sign On (SSO)

    Answer: Shane Parsons recently took the stage of the OSvC "Ask the Experts" webinar series to share his expertise on SSO Implementation. During his thirty-minute presentation, he advised...

  8. Abandon TLS 1.0 Protocol in Oracle Service Cloud

    Answer: Environment: Oracle Service Cloud (OSvC) All Supported versions Resolution: Support for TLS protocol version 1.0 was disabled in the Oracle Service Cloud production environments on the following...

  9. Partners - How to request and maintain Oracle Service Cloud demo sites

    Answer: Environment: Partners Oracle Service Cloud demo sites using Oracle Demo Central and/or Oracle Cloud Marketplace Resolution: Introduction All demo sites for Oracle Service Cloud (OSvC) must now be...

  10. How to decrypt a data dump

    Answer: Environment: Decrypt, Data Export Resolution: Your Data Export is delivered in a standard MySQL export format. You can request a Data Export as well as other Oracle Consulting engagements by...
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