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Can a supervisor view an agents chat as it is happening? Hi, Let's say Agent A has a chat going with a customer. Can their supervisor view that chat as it is happening? If so, how would we go about enabling this? Thanks, JJ Author: Janusz Jasinski
Get URL variable in a custom script reporting Modify URL in the report data cell Hi, I've been reading about custom script in the report. I followed through online documentation, a few of posts from this community forums and... Author: Win Moe
How to build regional linkage selection in agent desktop I need to design an object in Agent desktop to realize three-level regional linkage, such as selecting province and automatically bringing out city data of this province. Is there any way to... Author: wang jin
Is Oracle Autonomous Chatbot the same thing as VA? I saw this event coming up which doesn't mention VA however it sounds almost like VA has been renamed: https://eventreg.oracle.com/profile/web/index.cfm?PKwebID=0x581686abcd Or is this a... Author: Anthony Smith
Area of Interest How to edit Area of Interest Hi Forum Admin, How to edit the 'Area of interest' in my profile? Thanks, Mohan Author: Mohana Gopal Selvam