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  • Sending attachment to Chat customers I know that attachments for chat are only supported incoming.  So currently if we are engaged in a live chat and the agent needs to send an attachment to the customer, they create a...
  • [Under Consideration] Chat: Sending Files to Customers I think it would be quite useful for agents to be able to send files directly to customers through the chat interface.   While we can attach files to the incident and send that way after...
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  • SRM accelerator Issue Hi All, I could n't see the accelerator custom object in the git hub.( And also I am unable to import...
  • Chat agent pictures display in transcript Looking through the documentation it appears that you can only display an universal image in the chat transcript for the agent. (/images/chat_agent.png).  My users want the option to display a...

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