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  1. Popular Answers about Sessions, Web Visits and Web Indexing

    Web visits / Visit Tracking / billable sessions Session usage information Sessions, visits and hits explained How to understand and investigate site activity Session information in incidents...

  2. Contacting Oracle B2C Service Technical Support Services

    Environment: Contacting Oracle B2C Service Technical Support Resolution: The  Oracle B2C Service Technical Support Services Guide  provides best practices for interacting with our Technical...

  3. Enabling and customizing the Support Home page

    Environment: Customer Portal, End-user Pages Resolution: Within the Customer Portal (CP) end-user pages, the home.php  file defines the functionality of the Support Home page. Staff whose...

  4. Technical Documentation and Sample Code

    When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...

  5. Documentation for Oracle B2C Service Products

    Oracle B2C Service documentation includes detailed help for product configuration and customization, installation and update procedures, release resources, and additional guides. Supported...

  6. Browser UI Incident Workspace

    Browser UI Service and Dynamic Agent Desktop A link is provided for each section where additional information is available. Object Types •  Answers •  Assets •  Contacts • ...

  7. Browser UI Contact Workspace

    Browser UI Service and Dynamic Agent Desktop A link is provided for each section where additional information is available. Object Types •  Answers •  Assets •  Contacts...

  8. Oracle B2C Service and Oracle Knowledge Advanced Release Resources

    Oracle B2C Service 25B version is now available! Oracle B2C Service 25B release brings quite a few exciting updates across all the key personas—Customers, Agents, Administrators, and Developers. The...

  9. Oracle B2C Service Tutorials

    Oracle B2C Service tutorial videos give new users an overview of product functions, features, and best practices. When you learn about all the things our products can do, you’ll have the tools...

  10. Chat Engagement Panel in BUI

    Environment: Oracle B2C Service Chat, Engagement Panel (EP), Browser UI Resolution: The Engagement Panel (EP) is the section of the Browser UI where agents handle live chats. The icons available on...