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What fields are returned with a customer techmail response beyond the 7-day limit I am trying to write business rules that will route techmail responses from customers that are over the 7-day response limitation and I need to know what Service Cloud is receiving in that new... Author: Bill Utter
How to get and set value of chat request form filed using hooks In chat_launch.php page ,I add a custom field named mobile_phone_number of contact to the form,I want to check if exist contact with the mobile number before submit the chat request form. So I used... Author: wang jin
Document for custom scripts in report Hello Guys , Please share any document or sample code which explain how to use custom PHP script inside the report in agent desktop. 18A Author: Mukesh Kalal
Are Contacts and Organizations required for using the service module? Hi, Our business wants to make the contact and Organization as NOT required to log the incidents in RightNow AGent Console client. I want to make sure that by not entering the Contact and... Author: Praveen Woody
What's Waiting in Oracle Service Cloud 18B Release for You Oracle Service Cloud 18B release is now live and waiting for you! You'll find new functionalities and enhancements that empower our customers to streamline and simplify the service experience... Author: Daniel Foppen