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  • What is Web Chat for Service?

    EnvironmentChat / Engagement EngineOracle B2C Service 23A and newer ResolutionWeb Chat for Service (WCFS) is a new modern chat client deployed and configured with Engagement Engine. WCFS is a...

  • CAPTCHA abuse detection prevents Chat Inlays/WCFS from showing

     Environment:   Oracle B2C Service Chat   Issue:   The Inlay / Web Chat for Service widget is no longer showing on our webpage.   Resolution:   If your Chat Inlay / WCFS...

  • HTTPS on live chat

    Environment: Chat, End-User pages Resolution: Chat will use a secure SSL connection as long as end-user SSL is enabled. End-user SSL is enabled by default for Oracle B2C Service as of version May...

  • Chat Presence Management

    Environment Chat, Configuration Settings Resolution Presence management ensures that chat participants are notified when either the agent or the customer experiences communication difficulties with...

  • Pre-screen Pop in B2C Service Chat

    Environment:Oracle B2C Service ChatResolution:The Chat Toast Notification (or pre-screen pop) gives agents quick look at basic customer information so the agent/customer interaction can...

  • Setting up Web Chat for Service or Embedded Chat Inlay

    Environment:B2C Service ChatOracle B2C ServiceResolution:The following is required to invoke Web Chat for Service or an Embedded Chat Inlay on a customer portal page or on your corporate...

  • Using Custom Fields in the Web Chat for Service widget

    EnvironmentChatOracle B2C Service 23A and higherWeb Chat for Service component version 22.12 (minimum required version) ResolutionYou can add standard and custom fields to the pre-launch form...

  • Popular Answers about Web Chat for Service (WCFS)

    Getting Started: What is Web Chat for Service? Setting up Web Chat for Service or Embedded Chat Inlay General Information: Using Custom Fields in the Web Chat for Service widget Branding the launch...

  • Integrating surveys with Web Chat for Service

    EnvironmentChat / Engagement EngineWeb Chat for Service 24.10 and above ResolutionIn order to offer post-chat surveys to customers via the Web Chat for Survey (WCFS) widget, the Post...

  • Branding the launch button in Web Chat for Service

    EnvironmentChat, Engagement EngineOracle B2C Service 23D and higherWeb Chat for Service component version 23.08.01 (minimum required version) ResolutionBy default, the launch button will only...

Documentation (8628)

  1. Link to a URL

    Web Chat Actions in Engagement Engine Administering Oracle Engagement Engine Search Home Integrating Engagement Engine with Web Chat Last Updated: 07/23/2025

  2. Link to a URL

    Web Chat for Service (WCFS) Administering Oracle Engagement Engine Search Home Integrating Engagement Engine with Web Chat Last Updated: 07/23/2025

  3. Link to a URL

    Create Web Chat Component in Engagement Engine Administering Oracle Engagement Engine Search Home Integrating Engagement Engine with Web Chat Last Updated: 07/23/2025

  4. Link to a URL

    Supported Web Browsers Engagement Engine Domains Inspector Tool Integrating Engagement Engine with Web Chat for Service Inlays Last Updated: 07/23/2025

  5. Link to a URL

    Insert a Web Form . Insert a Web Form When creating HTML content, you have the option to add web forms to collect Last Updated: 09/09/2022

  6. Link to a URL

    Insert a Web Form . Insert a Web Form When creating HTML content, you have the option to add web forms to collect Last Updated: 11/13/2025

  7. Link to a URL

    Insert a Web Form . Insert a Web Form When creating HTML content, you have the option to add web forms to collect Last Updated: 06/16/2022

  8. Link to a URL

    Use Web Preview confirm that it appears and functions as you want it to. Use Web Preview The following procedure Last Updated: 09/09/2022

  9. Link to a URL

    Use Web Preview confirm that it appears and functions as you want it to. Use Web Preview The following procedure Last Updated: 11/13/2025

  10. Link to a URL

    Prefill Web Form Fields Using B2C Service Search Home Outreach and Feedback Content Library Prefill Web Form Fields Last Updated: 09/09/2022
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