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web chat

Knowledge Base (768)

  1. What is Web Chat for Service?

    Answer: Environment Chat / Engagement Engine Oracle B2C Service 23A and higher   Resolution Web Chat for Service (WCFS) is a new modern chat client available from the 23A release of B2C Service and is...

  2. Branding the launch button in Web Chat for Service

    Updated Answer: Environment Chat, Engagement Engine Oracle B2C Service 23D and higher Web Chat for Service component version 23.08.01 (minimum required version)   Resolution By default, the launch button will...

  3. CAPTCHA abuse detection prevents Chat Inlays/WCFS from showing

    Updated Answer:   Environment:   Oracle B2C Service Chat   Issue:   The Inlay / Web Chat for Service widget is no longer showing on our webpage.   Resolution:   If your Chat Inlay /...

  4. Using Custom Fields in the Web Chat for Service widget

    Answer: Environment Chat Oracle B2C Service 23A and higher Web Chat for Service component version 22.12 (minimum required version)   Resolution You can add standard and custom fields to the pre-launch...

  5. Modifying message strings in the Web Chat widget

    Answer: Environment Chat / Engagement Engine Oracle B2C Service 23A and higher Web Chat for Service component version 22.12 (minimum required version)   Resolution Web Chat for Service has specific...
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Documentation (7031)

  1. Link to a URL

    Chat Live Media Bar Using the Agent Browser User Interface Search Home Using Chat Chat Live Media Bar After Chat Last Updated: 09/09/2022

  2. Link to a URL

    Web Chat for Service (WCFS) transfer from the bot to a live chat agent can be configured in your CX Service deployment and Last Updated: 06/13/2023

  3. Link to a URL

    Web Chat Actions in Engagement Engine Administering Oracle Engagement Engine Search Home Integrating Engagement Engine with Web Chat Last Updated: 06/13/2023

  4. Link to a URL

    Create Web Chat Component in Engagement Engine Administering Oracle Engagement Engine Search Home Integrating Engagement Engine with Web Chat Last Updated: 06/13/2023

  5. Link to a URL

    Create a New Rule for Web Chat Administering Oracle Engagement Engine Search Home Integrating Engagement Engine with Web Chat Last Updated: 06/13/2023
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