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Toast Pop-up timing

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
Navigation set option does not display in BUI

Environment: Navigation Sets, Profile Options Browser User Interface (BUI) Oracle B2C Service Resolution: If individual agents have customized thier navigation set, they will need to reset it...
Popular Answers about Browser User Interface (BUI)

Getting Started with BUI:Browser User Interface (BUI) DocumentationDocumentation for Supported Features in Browser User InterfaceSupported browsers for Browser User Interface (BUI)Browser User...
Length of time the Incoming Chat Toast Invitation is displayed

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
Referring Sites report not consistent with Top Referring Searches From Google report

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
When searching, best matches do not appear at the top of the search results

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
Contact password reset functionality in BUI

Environment: Browser User Interface (BUI), Workspace Designer Resolution: In order to reset passwords for contacts using BUI, you should be able to add the 'Reset Password' button to your...
In BUI there is a 30 second time limit on Workspace Rules/Workflow updates

Environment: Browser User Interface (BUI), Element Manager Issue: When trying to save a workspace in BUI that has either workspace rules or a workflow, this message is received: "Workspace rule...

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Fire a Named Event in a Rule the various event types. Fire a Named Event in a Rule Whether you are firing a named event in a Last Updated: 04/21/2026
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Example: Using Named Events in Workspace Rules the various event types. Example: Using Named Events in Workspace Rules A named event is an event Last Updated: 04/21/2026
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Fire a Named Event in a Rule the various event types. Fire a Named Event in a Rule Whether you are firing a named event in a Last Updated: 09/09/2022
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Fire a Named Event in a Rule the various event types. Fire a Named Event in a Rule Whether you are firing a named event in a Last Updated: 06/16/2022
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event (Named/Exit/Finish) Using B2C Service Customer Portal Search Home Glossary event ( Named /Exit/Finish Last Updated: 02/18/2022
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Trigger a Rule When a Named Event is Fired the various event types. Trigger a Rule When a Named Event is Fired The following procedure Last Updated: 04/21/2026
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Trigger a Rule When a Named Event is Fired the various event types. Trigger a Rule When a Named Event is Fired The following procedure Last Updated: 09/09/2022
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Trigger a Rule When a Named Event is Fired the various event types. Trigger a Rule When a Named Event is Fired The following procedure Last Updated: 06/16/2022
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RNChatConfigurationChangedMessage http://docs.oracle.com/javaee/ 7 /api/javax/xml/rpc/Stub.html Supported Operations Last Updated: 02/08/2023
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RetrieveMessagesMsg based clients, see http://docs.oracle.com/javaee/ 7 /api/javax/xml/rpc/Stub.html Last Updated: 02/08/2023

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