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Published Answers

  • Comparing the weight, score, and computed score

    Environment: Answers Oracle B2C Service, All versions Resolution: In general, the weight field is calculated when a text search is performed to indicate how well the search text matches the contents...

  • Outreach Contact Engagement Score

    Environment: Outreach and Feedback, November 2010 and newer Resolution: Beginning in November 2010, Oracle B2C Service Outreach evaluates the disposition of contacts for receiving...

  • Storing and manipulating money (decimal) values in a custom field

    Environment: Custom Fields, Data Types Oracle B2C Service Versions 20C and earlier Resolution: The Decimal Custom Attribute Field Type has been added to versions 20D and later. For details on this...

  • Limit of Answers that can be created/stored on the console

    ENVIRONMENT: Answers RESOLUTION: There is currently no hard limit set for the number of Answers that can be created and stored in the Oracle B2C Service application. However, as the database grows in...

  • Storing end-user passwords in a "cookie"

    Environment: Cookies Resolution: Cookies are not stored within the Oracle B2C Service product, they are stored on the local workstation in the default location as defined by your browser.  You...

  • Incident Field: Last Survey Score

    Environment: Workspaces, Surveys Outreach, Feedback Resolution: It is possible to add the Last Survey Score field to an incident or opportunity workspace so users can view the last survey score given...

  • Updating Survey Scores

    Environment: Survey results, Exclude survey response Resolution: The current product functionality does not allow you to manually change the score of a survey. At this time, the only option...

  • Total survey score does not equal the total of the question scores for a survey

    Environment Surveys, Feedback, All Versions Issue When viewing survey results the following can be seen: "Note:The Survey Score is affected by other processes and does not equal the total of the...

  • Answer Ranking / Scoring

    Environment: Answers Oracle B2C Service Resolution: The score is calculated from the static score and the solved count from both customers and agents, including a combination of long-term and...

  • Storing client side session data for Knowledge Advanced Customer Portal widgets

    Environment: Oracle B2C Service Knowledge Advanced Customer Portal Issue: The Knowledge Advanced Customer Portal widget I am building needs to cache data for better performance. Resolution:  ...

Documentation (588)

  1. Link to a URL

    How You Store Social Media User Names Using B2C Service Search Home Core Features Channels How You Store Social Media User Names Last Updated: 09/09/2022

  2. Link to a URL

    How You Store Social Media User Names Using B2C Service Search Home Core Features Channels How You Store Social Media User Names Last Updated: 02/18/2026

  3. Link to a URL

    How You Store Social Media User Names Using B2C Service Search Home Core Features Channels How You Store Social Media User Names Last Updated: 06/16/2022

  4. Link to a URL

    Modify the Community Question Rating Type to Stars Using B2C Service Customer Portal Search Home Configuring Your Community Modify the Community Question Rating Type to Stars The available rating types include upvote, star, and updown. Configuring... Last Updated: 06/27/2022

  5. Link to a URL

    Modify the Community Question Rating Type to Stars Using B2C Service Customer Portal Search Home Configuring Your Community Modify the Community Question Rating Type to Stars The available rating types include upvote, star, and updown. Configuring... Last Updated: 08/19/2024

  6. Link to a URL

    Modify the Community Question Rating Type to Stars Using B2C Service Customer Portal Search Home Configuring Your Community Modify the Community Question Rating Type to Stars The available rating types include upvote, star, and updown. Configuring... Last Updated: 06/27/2022

  7. Link to a URL

    Modify the Community Question Rating Type to Stars Using B2C Service Customer Portal Search Home Configuring Your Community Modify the Community Question Rating Type to Stars The available rating types include upvote, star, and updown. Configuring... Last Updated: 02/18/2022

  8. Link to a URL

    Display External Images in a Report Column Column If you store images on a separate server, you can display those images in report columns Last Updated: 02/18/2026

  9. Link to a URL

    Display External Images in a Report Column Column If you store images on a separate server, you can display those images in report columns Last Updated: 09/09/2022

  10. Link to a URL

    Display External Images in a Report Column Column If you store images on a separate server, you can display those images in report columns Last Updated: 06/16/2022
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