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  • Comparing the weight, score, and computed score

    Environment: Answers Oracle B2C Service, All versions Resolution: In general, the weight field is calculated when a text search is performed to indicate how well the search text matches the contents...

  • Outreach Contact Engagement Score

    Environment: Outreach and Feedback, November 2010 and newer Resolution: Beginning in November 2010, Oracle B2C Service Outreach evaluates the disposition of contacts for receiving...

  • Storing and manipulating money (decimal) values in a custom field

    Environment: Custom Fields, Data Types Oracle B2C Service Versions 20C and earlier Resolution: The Decimal Custom Attribute Field Type has been added to versions 20D and later. For details on this...

  • Storing end-user passwords in a "cookie"

    Environment: Cookies Resolution: Cookies are not stored within the Oracle B2C Service product, they are stored on the local workstation in the default location as defined by your browser.  You...

  • Limit of Answers that can be created/stored on the console

    ENVIRONMENT: Answers RESOLUTION: There is currently no hard limit set for the number of Answers that can be created and stored in the Oracle B2C Service application. However, as the database grows in...

  • Incident Field: Last Survey Score

    Environment: Workspaces, Surveys Outreach, Feedback Resolution: It is possible to add the Last Survey Score field to an incident or opportunity workspace so users can view the last survey score given...

  • Updating Survey Scores

    Environment: Survey results, Exclude survey response Resolution: The current product functionality does not allow you to manually change the score of a survey. At this time, the only option...

  • Total survey score does not equal the total of the question scores for a survey

    Environment Surveys, Feedback, All Versions Issue When viewing survey results the following can be seen: "Note:The Survey Score is affected by other processes and does not equal the total of the...

  • Answer Ranking / Scoring

    Environment: Answers Oracle B2C Service Resolution: The score is calculated from the static score and the solved count from both customers and agents, including a combination of long-term and...

  • Storing additional files and graphics for answers

    Environment: Answer Images / Graphics Oracle B2C Service Resolution: Best Practice As a best practice, we advise you to host your files and graphics on your own web servers and link to that file...

Documentation (600)

  1. Link to a URL

    How You Store Social Media User Names Using B2C Service Search Home Core Features Channels How You Store Social Media User Names Last Updated: 09/09/2022

  2. Link to a URL

    How You Store Social Media User Names Using B2C Service Search Home Core Features Channels How You Store Social Media User Names Last Updated: 04/21/2026

  3. Link to a URL

    How You Store Social Media User Names Using B2C Service Search Home Core Features Channels How You Store Social Media User Names Last Updated: 06/16/2022

  4. Link to a URL

    Modify the Community Question Rating Type to Stars Question Rating Type to Stars The available rating types include upvote, star , and updown Last Updated: 06/27/2022

  5. Link to a URL

    Modify the Community Question Rating Type to Stars Question Rating Type to Stars The available rating types include upvote, star , and updown Last Updated: 06/27/2022

  6. Link to a URL

    Modify the Community Question Rating Type to Stars Question Rating Type to Stars The available rating types include upvote, star , and updown Last Updated: 08/19/2024

  7. Link to a URL

    Modify the Community Question Rating Type to Stars Question Rating Type to Stars The available rating types include upvote, star , and updown Last Updated: 02/18/2022

  8. Link to a URL

    Display External Images in a Report Column Column If you store images on a separate server, you can display those images in report columns Last Updated: 09/09/2022

  9. Link to a URL

    Display External Images in a Report Column Column If you store images on a separate server, you can display those images in report columns Last Updated: 04/21/2026

  10. Link to a URL

    Display External Images in a Report Column Column If you store images on a separate server, you can display those images in report columns Last Updated: 06/16/2022
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