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Environment: November 2011, Facebook Resolution: It is likely the Oracle B2C Service for Facebook feature was not configured properly.  Example: The Page Tab URL and Secure Page Tab...

Environment: SSAE 18 Report, not version specific Resolution: To obtain a copy of the SSAE18 report, please contact your Sales Account Manager who will gather the necessary information...

Environment: Reports, all sites. Issue: A report which returns only a few rows of data, displays a "Report processes too much data" warning. Resolution: A report is limited not by the number of rows...

ENVIRONMENT: Answers RESOLUTION: There is currently no hard limit set for the number of Answers that can be created and stored in the Oracle B2C Service application. However, as the database grows in...

As of April, 2025, the legacy compliance dashboard that was located at https://hms.custhelp.com/csi/enduser_compliance.php has been decommissioned.  There are no metrics that were available to...

Environment: Business Rules in .NET console of Oracle B2C Service Resolution: When creating rules, the fields that you can include in the rule depend on which type of rule you are setting up. For the...

Environment: Custom Fields Oracle B2C Service Resolution: Important! Custom fields can be created as needed from the admin console without submitting an incident to Oracle B2C Service. When custom...

Environment: Email Deliverability (EDG), Outbound Emails Resolution: This answer is part of the Email Deliverability Best Practices doc community. Each answer's intention is to contribute to the...

Environment: File Attachments Oracle B2C Service Resolution: The pages in Oracle B2C Service where files can be attached are associated with creating, editing, or responding to incidents and...

Environment: Outreach and Feedback, Mailings and Surveys, SPAM compliance Resolution:  Oracle B2C Service's recommendations are to follow the best practices as stated in our online...