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Environment: File Attachments Oracle B2C Service, All versions Resolution: When working with file attachments, users should be careful when opening files which may contain code that will be executed...

Environment: SSAE 18 Report, not version specific Resolution: To obtain a copy of the SSAE18 report, please contact your Sales Account Manager who will gather the necessary information...

Environment: November 2011, Facebook Resolution: It is likely the Oracle B2C Service for Facebook feature was not configured properly.  Example: The Page Tab URL and Secure Page Tab...

Environment:Customer Portal (CP)Resolution:From release 25B onward, accounts associated with SSO profiles can log in to the CI/Admin area. This requires the use of CP3.11+, and for further details...

Environment: File Attachments Oracle B2C Service, All versions Issue: An agent saved a record (contact, incident, etc) having file attachments on a local machine (i.e. clicked on File, selected...

Environment: Reports, all sites. Issue: A report which returns only a few rows of data, displays a "Report processes too much data" warning. Resolution: A report is limited not by the number of rows...

Environment: Email Deliverability (EDG), Outbound Emails Resolution: This answer is part of the Email Deliverability Best Practices doc community. Each answer's intention is to contribute to the...

Environment: Outreach and Feedback, Mailings and Surveys, SPAM compliance Resolution:  Oracle B2C Service's recommendations are to follow the best practices as stated in our online...

Environment: All currently supported versions of Oracle B2C Service. Resolution: When enabled, the chat profile permissions "Set Max Sessions" (Service Cloud version 17C and earlier) and "Set...

Environment: Intelligent Advisor (Oracle Policy Automation), news, links, community, features, updates Resolution: You can also subscribe to the Intelligent Advisor blog via RSS feed, to keep up...