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Knowledge Base (195)

  1. When searching, best matches do not appear at the top of the search results

    Answer: Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

  2. How to hide menu options in a run-time filter

    Answer: Environment: Analytics, Filters Oracle B2C Service, All supported versions Resolution: In some instances, you may have run-time filters that display a large number of menu options. If the staff...

  3. Navigation set option does not display in BUI

    Answer: Environment: Navigation Sets, Profile Options Browser User Interface (BUI) Oracle B2C Service Resolution:   If individual agents have customized thier navigation set, they will need to reset it...

  4. Creating drill-down reports

    Answer: Environment: Analytics, Rollups and Slices Resolution: Rollups and Slices You can use rollups or slices to collapse records based on a common value in your report. This, in effect, creates a...

  5. Attachments will not open in the console, no "Open" action available

    Answer: Environment:   Workspaces, Analytics Oracle B2C Service, All supported versions Issue: Agent has lost the ability to open attachments in the contact workspace.  There is no...
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