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Knowledge Base (195)

  1. Attachments will not open in the console, no "Open" action available

    Answer: Environment:   Workspaces, Analytics Oracle B2C Service, All supported versions Issue: Agent has lost the ability to open attachments in the contact workspace.  There is no...

  2. New custom field menu item is not visible in a report filter

    Answer: Environment Analytics, Report Filters Resolution This can happen if menu_items.id is being used in the filter instead of the custom field name under which the menu item was created. For example, if...

  3. Navigation set option does not display in BUI

    Answer: Environment: Navigation Sets, Profile Options Browser User Interface (BUI) Oracle B2C Service Resolution:   If individual agents have customized thier navigation set, they will need to reset it...

  4. Email address limitation

    Answer: Environment: Email address field in various tables, All versions Resolution:   Yes, there is a limit of 255 characters. Examples of where this applies are business rules, contacts.email and...

  5. Message templates custom fields "No Value"

    Answer: Environment: Oracle B2C Service Message Templates, All Versions Resolution: This behavior is caused by a reference to a custom field which does not exist.  This causes the query which gets merge...
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