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- Answer: Environment: Incidents, Analytics Resolution: Incident thread data is retained in a separate table from the general incidents table. In addition, there are several different types of threads, which...
- Answer: Environment: Office 365 mailboxes Solution: When setting up mailboxes to use OAuth to connect to Office365 mailboxes you must first create an App Registration on Microsoft's Azure Active...
- Answer: As Oracle continues to invest in multiple cloud offerings for customer service products, we want to ensure that your current Oracle B2C Service Cloud investment is safe, secure, and staying modern...
- Answer: As Oracle continues to invest in multiple cloud offerings for customer service products, we want to ensure that your current Oracle B2C Service Cloud investment is safe, secure, and staying modern...
- Answer: Environment: Analytics, Format Tokens for Date and Time Resolution: To format the display of a column that displays a date/time: Open the report in Edit mode. Right-click on the column whose...
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