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Knowledge Base (195)

  1. Attachments will not open in the console, no "Open" action available

    Answer: Environment:   Workspaces, Analytics Oracle B2C Service, All supported versions Issue: Agent has lost the ability to open attachments in the contact workspace.  There is no...

  2. Navigation set option does not display in BUI

    Answer: Environment: Navigation Sets, Profile Options Browser User Interface (BUI) Oracle B2C Service Resolution:   If individual agents have customized thier navigation set, they will need to reset it...

  3. New custom field menu item is not visible in a report filter

    Answer: Environment Analytics, Report Filters Resolution This can happen if menu_items.id is being used in the filter instead of the custom field name under which the menu item was created. For example, if...

  4. Email address limitation

    Answer: Environment: Email address field in various tables, All versions Resolution:   Yes, there is a limit of 255 characters. Examples of where this applies are business rules, contacts.email and...

  5. Updating Survey Scores

    Answer: Environment: Survey results, Exclude survey response Resolution: The current product functionality does not allow you to manually change the score of a survey. At this time, the only option...
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Documentation (-217)

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