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Environment: VPN Connection for Oracle B2C Service Resolution: In order to request a VPN connection for the Oracle B2C Service, please submit a service request on the support site at cx.rightnow.com...

Environment: OCI, Integrations, Oracle Service Gateway Issue: In an integration where the connection from the Oracle tenancy to the customer's tenancy in the same region using the...

Environment:Configuration SettingsOracle B2C Service, All versions including Browser User Interface (BUI)Resolution:The SEC_VALID_ADMIN_HOSTS  setting defines which hosts are allowed to access...

Environment: Oracle Cloud Portal. Configuration Assistant. Oracle B2C Service. Resolution:For the site list to load in the Configuration Assistant home page, the user must have correct...

Environment: All versions, File Attachment Server (FAS) Resolution: When you get an error such as, There was an error uploading a file attachment for this incident, submit a service request via Ask...

Environment: Business Success Onboarding and Project Planning Resolution: Preparing and onboarding yourself on Oracle Cloud, you would next move on to Project Planning and Design phase. This phase...

Environment: Business Success Oracle B2C Service - Preparation and Onboarding Phase Resolution: The preparation and onboarding phase is the beginning of a project. In this phase, the idea for the...

Environment Oracle B2C Service Primarily sites with Dutch and German interfaces   Resolution Looking to improve agent efficiency? While researching a customer driven enhancement (CDE) the...

Environment: IVR integration Oracle B2C Service, November 2010 and newer Resolution: Cisco and Avaya are call center environments that will integrate with the Oracle B2C Service agent desktop...

Learn how to leverage the OCI API Gateway and OCI Functions to build a better custom API solution for B2C Service. INTRODUCTION Oracle B2C Service extensibility is improving by leveraging...

Environment: All Supported Versions Resolution: Oracle B2C Service does not support the delivery of the Oracle B2C Service application by VMware ThinApp.  

Environment:Oracle B2C Service Resolution:Oracle B2C Service Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension...

Environment: PCI pods (Includes US Federal Government pods) Resolution: Below are just a few considerations for implementing an Oracle B2C Service site within a PCI pod.  See the Guidance...

EnvironmentTracking referring URLs for customers visiting your Customer PortalAnalytics, Customer Portal activityResolutionTo determine the site your end-user came from you can look at standard...

Environment: Windows 7 and XP with Internet Explorer 8+ Resolution: There is a new security setting in Internet Explorer 8 that by default is set to "Disable." The "Include local directory path with...

Environment: Site Administration Oracle B2C Service, All versions Resolution: When managing your Oracle B2C Service application, several actions can compromise site performance and cause extra...