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Environment: Oracle Commerce Service Center, August 2013 and newer Resolution: The integration between the Oracle B2C Service Agent Console and ATG Commerce Service Center is available starting with...

Environment: Oracle B2C Service: Version August 2014 and newer Oracle ATG : Version 9.4, 10.2, 11.0 Resolution: Although this integration has been available since August of 2013, this Answer is...

Environment: Email Deliverability (EDG), Outbound Emails Resolution: This answer is part of the Email Deliverability Best Practices doc community. Each answer's intention is to contribute to the...

Environment:Oracle B2C Service, Browser User Interface (BUI) Resolution:Console Logs in Chrome:In Google Chrome, the Console Logs are available as a part of Chrome Dev Tools.To open the...

Environment: Email Deliverability (EDG), Outbound Emails Resolution: This answer is part of the Email Deliverability Best Practices doc community. Each answer's intention is to contribute to the...

Environment:Techmail, firewallsResolution:Instead of allowing by IP on your firewall:Write a function that allows by domain.  Many routers may allow by domain with advanced configuration...

Environment: B2C Service Chat Intra Chat Admin Configuration Administrators can now include or remove supported fields to the Intra Chat inlay; including contact, incident, and custom fields. ...

Environment:Oracle B2C Service, Utilities, TechmailResolution:Techmail retrieves email from your configured outreach (techmail-M) or service mailboxes (techmail-S or techmail-O) to create new...

Environment: Intelligent Advisor (latest release) Resolution: To author policy models, including rules and interviews, Policy Modeling must be installed on a Windows client machine. Intelligent...

Environment:Mailbox configuration, all versionsResolution:We suggest that you always use the full domain name when setting mailbox Reply To and From addresses to a current hosted server address when...

Environment: Email Deliverability (EDG), Outbound Emails Resolution: This answer is part of the Email Deliverability Best Practices doc community. Each answer's intention is to contribute to the...

Environment:Intelligent Advisor Generation 1 Resolution:Step 1. Look up the two letter code for the region where you production environment is located, and use the following table to understand...

Environment:   REST queryResults request using a browser based REST client   Issue:   Client does properly URL encode the request URL   Resolution:   Use URL...

Environment: Answer and Incident Phrase Searching, Wordlist files Oracle B2C Service, All versions Resolution: Adding or Removing Words to the Exclude Files For a description of the exclude files...

Environment:DKIM (DomainKeys Identified Mail), Email authenticationOracle B2C ServiceResolution:DKIM (DomainKeys Identified Mail) is an email authentication technologies designed to identify...

As Oracle continues to invest in multiple cloud offerings for customer service products, we want to ensure that your current Oracle B2C Service Cloud investment is safe, secure, and staying modern...

Environment:Knowledge Foundation Answer Workspace, Browser UI,Oracle B2C Service  Resolution:Starting 25A, the rich text area has been updated to a more streamlined and more secure version...

As Oracle continues to invest in multiple cloud offerings for customer service products, we want to ensure that your current Oracle B2C Service Cloud investment is safe, secure, and staying...

Environment: Email Deliverability  Oracle B2C Service Resolution: As spam proliferates, non-delivery is a major aggravation for email service providers and marketers. For many organizations...

Environment: Outbound Email Deliverability Best Practices Outreach, Feedback Resolution: Deliverability Impact This answer is part of the Email Deliverability Best Practices doc community. Each...

Environment: Chat, Browser UI (BUI) Oracle B2C Service   Resolution:  As of the 24D release, Administrators can configure the chat panel to include an integration with...

  .0  Environment: Promoting your own site to your customers Oracle B2C Service site administration Resolution: Making your end-user pages most effective involves several areas of action...

Environment: Knowledge Advanced Resolution: In 21C, out of the box search dictionaries have been updated to disable outdated terms and adjust number and location concepts. The table below provides...