Search

Environment: All versions (text editor) Resolution: This behavior is as designed due to .NET technology. It is applicable for all parts of the application that are using text editor...

Environment: Chat, Browser UI, Engagement Panel Oracle B2C Service  Resolution: Agents handling chats within the Browser UI can have a “Not in Focus” timer enabled in the chat panel, so...

Environment: Chat, Browser UI (BUI) Oracle B2C Service   Resolution:  As of the 24D release, Administrators can configure the chat panel to include an integration with...

Environment:  Oracle B2C Service Resolution:  Enabling Add-In logging requires enabling the 'Configuration' option in the agent profile and turning Add-In logging on manually when an agent...

Environment:Contacting Oracle B2C Service Technical SupportResolution:The Oracle B2C Service Technical Support Services Guide provides best practices for interacting with our Technical...

Environment: Oracle B2C Service, All versions Resolution: You can use several hotkeys and shortcut keys to help you navigate more easily in the Oracle B2C Service Console.  Please note...

Environment: Oracle B2C Service, B2C Service Chat Resolution: The chat advanced routing feature was introduced in order to allow you to route incoming chats to agents with specific language...

Environment: Email Deliverability (EDG), Outbound Emails Resolution: This answer is part of the Email Deliverability Best Practices doc community. Each answer's intention is to contribute to the...

Environment:Oracle B2C Service Resolution:Service Health MetricsService Health Metrics in B2C ServiceREST APIs are now available so your organization can monitor the overall health of the Oracle...