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Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...

Environment: Oracle B2C Service, All supported versions Resolution: All Google search engines (i.e. www.google.co.jp, www.google.co.in, www.google.co.uk ) are included in the Top Referring...

Environment: Oracle B2C Service August 2014 or newer using Customer Portal (CP) Framework v3.2 or newer and the OpenLogin Widget v1.1 or newer. If your current Oracle B2C Service...

Environment: End user pages on all versions. Resolution: To understand what pages of your site are already within the Google index, refer to...

Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...

Environment: Oracle B2C Service  Resolution: Google has changed the way that they display search results: https://developers.google.com/search/blog/2022/10/introducing-site-names-on-search...

Environment: Answers, Workspaces, HTML Answer Editor Oracle B2C Service, 19A, 19B Resolution: In the Oracle B2C Service release 18A, the Answer Editor was changed to be compatible with the Browser...

Environment: Customer Portal pages indexed by Google.com Resolution: Google has changed the way that they display titles of search results.  For more information see the following link...

Environment: Customer Portal (CP) Resolution: Google Tag Manager (GTM) should not interrupt any Customer Portal (CP) application functionality, and we do not see any potential issues with the usage...

Environment: Customer Portal Versions: 2.x.x & 3.x.x Resolution: In order to add the Google +1 button, you can replace the 'SocialBookmarkLink' code in the 'answers/detail.php' file with the code...

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...

Environment: Connect Web Services for SOAP (CWS) API, REST API, Connect for PHP API, ROQL, All product versions  Resolution: When ROQL query is run from one of the Oracle B2C Service...

Environment: Spell Checking while editing an incident Workspaces, Incidents Oracle B2C Service Resolution: This message can be avoided by editing a workspace to utilize another method of Spell...

Environment: Public APIs (Connect REST, Connect Web Services for SOAP) All product versions Issue: We are seeing an API response stating: Too many items in operation - exceeds internal limit of 1000...

Environment: Agent Scripts Oracle B2C Service Issue: When going to Scripts Explorer and saving a particular script we receive the following error message: "The following problems are...

Environment: Oracle TAP on an iPad or iPhone Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE:  Oracle B2C Service Mobile Agent App (TAP)...

 Environment: Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: The "CPM failed: Too many cycles: Max 5 cycles exceeded" error will be...

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

Environment: Oracle B2C Service, Analytics, All versions Resolution: In SQL, the underscore character is treated as a wildcard character, similar to the % symbol. If the report you are using contains...

Environment: Oracle B2C Service Customer Portal (CP) Framework v3.7 or newer and the OpenLogin Widget v1.5 or newer. If your current Oracle B2C Service version is older than August...

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...

Environment: Reports, all sites. Issue: A report which returns only a few rows of data, displays a "Report processes too much data" warning. Resolution: A report is limited not by the number of rows...

Environment: ROQL, Oracle B2C Service 19D and above. Issue:  After upgrading from an Oracle B2C Service Release 19C or below to an Oracle B2C Service Release 19D or above, the ROQL query I...

Environment: ROQL, Oracle B2C Service 20B and above. Issue:  After upgrading from an Oracle B2C Service Release 20A or below to an Oracle B2C Service Release 20B or above...

Environment: Analytics, May 2015 and greater Resolution: Beginning in the May 2015 release, queued reports will now have a time limitation of: • 15 minutes when the report is set to run off the...

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...

Environment: Workspaces / Analytics Resolution: You can find and adjust a report being used for a Workspace by following these directions: Open up the Profile a specific account belongs to...

Environment: Windows Vista/7 x64 Resolution: 64 bit versions of Windows Vista implement a core WebDAV driver that has been shown to be incompatible with our servers. This results in failures...

Environment: Business Success Oracle B2C Service - Preparation and Onboarding Phase Resolution: The preparation and onboarding phase is the beginning of a project. In this phase, the idea for the...

Environment: Oracle B2C Service all versions using a Gmail hosted mailbox to create incidents via email. Issue: The techmail utility is intermittently showing the following messages, causing the...

Environment: Oracle B2C Service, Techmail Resolution: Google has implemented 2-Step verification for mailboxes. By default, if techmail is configured to use the account password it will be...

If you've ever wished to navigate Workspace Rules with a bit more clarity, Principal Technical Support Engineer Andrei Soimareanu has you covered! In case you couldn't attend the live event, a...

Environment:Mailboxes, Sites updating to August 2013 or newerResolution:This answer is applicable if you have been informed that you have duplicate mailboxes. There must be a 1:1 correspondence...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: In order to stop a CPM customization from being triggered it must be...

Environment: Mailboxes, Sites updating to August 2013 or newer Resolution: Occasionally an Outreach mailbox is created with pop details from service pop account or vice versa.  Even though the...

Environment:Oracle B2C Service all versions using non-Oracle hosted mailboxes to create incidents via email.Issue:The techmail utility is showing the following messages, causing the runs to...

Environment: Chat, Business rules, Website Link Surveys Oracle B2C Service, All supported versions Resolution: The ability to initiate pop-up website link surveys when a chat is completed or...

Environment: Oracle B2C Service Sites with Knowledge Advanced only, all versions Search Tuning Manage Search Query Issue: When searches are executed there is a content retrieval process that can be...

Environment: Mailboxes, Sites upgrading to August 2013 or newer Resolution: A service mailbox must contain complete POP information if it is enabled for incoming mail.  If you were told your...