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Knowledge Base (75)

  1. Auto Update Program

    Answer: Environment: Oracle B2C Service updates Resolution: The Auto Update Program (AUP) delivers the latest product capabilities through scheduled, reoccurring updates enabling your business to provide...

  2. Restricting answers that are visible by URL

    Answer: Environment: All versions using Customer Portal when restricting answer end user page availability by product, category, or language. Resolution: To restrict answers from being indexed by a...

  3. Referring Sites report not consistent with Top Referring Searches From Google report

    Answer: Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...

  4. Oracle B2C Service – Maintenance Packs

    Updated Answer: Environment: Maintenance Packs (previously known as Service Packs) Oracle B2C Service Release and Maintenance Schedule All supported versions Resolution: Oracle issues maintenance packs to enhance...

  5. Customers are receiving warning from Google when receiving an e-mail from the console.

    Answer: Environment: Oracle B2C Service, All versions  Resolution: This behavior is a specific post updating SPF record on the customer mailboxes, and usually caused by SPF (SPF1) and Sender ID...
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