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  • Conditional Sections in Message Templates are ignored

    Environment: Message Templates, Conditional Sections, November 2014 and newer releases Resolution: A variety of texts can be created for the same Message Template using conditional sections...

  • Description of RECALC_INCIDENT_DUE configuration setting

    Environment: Configuration settingsResolution:The RECALC_INCIDENT_DUE configuration setting resets the 'incidents.rel_due' time, taking into account the Response Requirements that have...

  • Troubleshooting Lost Incoming Email in B2C Service

    If you missed our recent webinar on Troubleshooting Lost Incoming Email in B2C Service, a recording is now available - CLICK HERE to access the recording.During this session, Principal Technical...

  • Intelligent Advisor Update Schedule

    Environment: Intelligent Advisor, All Versions Resolution: Intelligent Advisor sites are updated automatically once each quarter. Test sites can be updated in place using the Service Cloud...

  • Knowledge Answer Stats Tables

    Environment:Knowledge Foundation (KF), Knowledge Advanced (KA)Oracle B2C ServiceIssue:I am building a custom report that includes statistics on the answers on my site. The kf_answer_stats and...

  • Auto Filter feature displays multiple pages even if the results are included only in the first page

    Environment:  Analytics, Report Filters Oracle B2C Service Resolution:  The Auto Filter feature provides easy access to filtering on any field included in a report. When this feature...

  • Browser User Interface Updates

    Environment:Browser User Interface (BUI) UpdatesResolution:The Oracle B2C Service 26B release marks an important milestone in the product’s transition into Oracle’s SaaS Unlimited long-term...

  • Audit logs for non-transactional records

    Environment:   Oracle B2C Service   Resolution: When looking at a non-transactional record in your Oracle B2C Service application, the audit log lists a series of actions that have affected...

  • Chat Service Updates

    Environment:Chat UpdatesOracle B2C ServiceResolution:Product Development regularly updates services related to the Chat functionality.  The purpose of these updates is to improve the...

  • AI capabilities available in Oracle B2C Service

    Environment: Oracle B2C Service Resolution:Oracle B2C Service offers a flexible range of AI features to enhance your customer service operations. These AI features are designed to make...

Documentation (17)

  1. Link to a URL

    Customer Portal » \RightNow\Controllers\Pta data sent was not in the format expected. ERROR_INVALID_DATA_FORMAT Error Code 19 : The Last Updated: 10/23/2018

  2. Link to a URL

    Additional Considerations When Using Element Manager base site must be Release 19B or newer. Message bases Only custom message bases are supported and Last Updated: 06/23/2026

  3. Link to a URL

    Add or Edit a Recurring Schedule for a Broadcast Mailing mailing could be sent every two weeks on Tuesday, or every month on the 7th and 19th . Clear All Click Last Updated: 09/09/2022

  4. Link to a URL

    Add or Edit a Recurring Schedule for a Broadcast Mailing mailing could be sent every two weeks on Tuesday, or every month on the 7th and 19th . Clear All Click Last Updated: 07/10/2026

  5. Link to a URL

    Add or Edit a Recurring Schedule for a Broadcast Mailing mailing could be sent every two weeks on Tuesday, or every month on the 7th and 19th . Clear All Click Last Updated: 06/16/2022

  6. Link to a URL

    Schedule a Report month on the 7th and 19th . Clear All Click this text to clear all selected recurrence pattern Last Updated: 09/09/2022

  7. Link to a URL

    Schedule a Report month on the 7th and 19th . Clear All Click this text to clear all selected recurrence pattern check Last Updated: 07/10/2026

  8. Link to a URL

    Add or Edit a Recurring Broadcast Survey Schedule the 7th and 19th . Clear All Click this text to clear all selected recurrence pattern check boxes Last Updated: 09/09/2022

  9. Link to a URL

    Add or Edit a Recurring Broadcast Survey Schedule the 7th and 19th . Clear All Click this text to clear all selected recurrence pattern check boxes Last Updated: 07/10/2026

  10. Link to a URL

    Edit Scheduled Entry Point Attributes Tuesday, or every month on the 7th and 19th . Clear All Click this text to clear all selected recurrence Last Updated: 09/09/2022
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