Skip Navigation
Expand
Collapse
Submit a Service Request
Contact Information for Technical Support
My Service Notifications
  • Advanced SearchOpens new dialog
    Enter plus (+) or minus (-) signs in search terms to make a word required or excluded
    Search Tips
    Filter by product
    Filter by category

Search Results

Knowledge Base (841)

  1. Beware of linked reports when deleting a report

    Answer: Environment: All Oracle B2C Service product versions Resolution: When a user deletes a report using the Reports Explorer there are no proactive warnings to show report links exist to or from the...

  2. Reports only display ID column

    Answer: Environment: All versions, Analytics Resolution: This is by design for some reports. You can check how many columns a report has by looking at the Columns section in the definition of the report...

  3. Browser UI Incident Workspace

    Answer: Browser UI Service and Dynamic Agent Desktop A link is provided for each section where additional information is available. Object Types •  Answers •  Assets •  Contacts • ...

  4. Report shows incorrectly a chat was handled by an agent

    Answer: Environment: Chat, Analytics, Survey Oracle B2C Service Issue: Reports are showing an agent has handled a chat, although the chat transcript does not show the agent was ever involved in the...

  5. Chat agents can adjust the maximum available chat sessions

    Answer: Environment : All currently supported versions of Oracle B2C Service. Resolution: When enabled, the chat profile permissions "Set Max Sessions" (Service Cloud version 17C and earlier) and "Set...
More Knowledge Base Results

Documentation (-217)

More Documentation Results

Community

Loading...
Cannot fetch community results
No results to display