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Knowledge Base (77)

  1. Response thread defaults to Plain Text sometimes

    Answer: Environment: Workspaces - Incident Editor Issue: When an email is sent in as plain text, the incident thread will default to plain text. Resolution: The state of the Rich/Plain text button depends on...

  2. Incident threads created via a SOAP API integration default to plain text

    Answer: Environment: Connect Web Services for SOAP ("SOAP API") Resolution: If you've found that a new customer entry, private note or response added via an incident workspace is defaulting to plain text...

  3. Setting the thread control to plain text

    Answer: Environment:   .NET console (plain text is not used in Browser UI)   Rich Text Incident Thread control Issue: Setting thread control to plain text Resolution: To set plain text for all...

  4. Requirements to set-up the Rich Text & Plain Text Toggle for Chat Agents within the Engagement Panel

    Answer: Environment: Oracle B2C Version 22A and newer.   Resolution: For agents handing chats in the Browser UI, a new feature “Rich Text & Plain Text Toggle” is available starting 22A+. Previously...

  5. Chat transcript loading as plain text in agent console

    Answer: Environment: Oracle B2C Service, Chat, All supported versions Resolution: When a chat is first loaded into the Oracle B2C Service agent console a request is made to Oracle's servers for a .css...
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