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Knowledge Base (14)

  1. DKIM email authentication configuration

    Updated Answer: Environment: DKIM (DomainKeys Identified Mail), Email authentication Oracle B2C Service Resolution: DKIM (DomainKeys Identified Mail) is an email authentication technologies designed to identify...

  2. Best Practices for Implementing Chat Widgets

    Answer: Environment : B2C Service Chat,  Engagement Engine Resolution : Oracle B2C Service offers several types of Chat widgets for a company to deploy. Let’s begin with a brief explanation for each of...

  3. Functions used in reports

    Answer: Environment: Analytics Resolution: When creating custom reports, you can define functions of the data to use in a filter or to display in the output column. This allows users to customize both the...

  4. Correct Syntax for connecting through the wsdl

    Answer: Environment: Connect Web Services for SOAP (CWS) API, All Versions Resolution: The correct syntax for connecting through the wsdl can be seen below for specific versions:  v1.1 - 1.3:  ...

  5. Configuration tips for the Chat REST API: How to support file attachments

    Answer: Environment: Chat, Chat API Oracle B2C Service Resolution: Given the end-user is chatting into the Contact Center on a widget that is built using the Chat REST APIs, agents now have the ability to...
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Documentation (19)

  1. Link to a URL

    Configure Loader Attributes . For documentation on supported Inlay properties and attributes, see the OIT Config Files section Last Updated: 06/13/2023

  2. Link to a URL

    Add Inlay Code to Your Web Pages web pages. Your code may look similar to the following lines. <script id=" oit -loader" src Last Updated: 06/13/2023

  3. Link to a URL

    Build the Web Service Connector Example directory. Copy the required libraries into the WEB-INF/lib sub-directory. Create a com Last Updated: 02/20/2025

  4. Link to a URL

    Create an Environment Authorization Provider studio confidential application (ending in . com ) Client ID - paste in the Client ID that was Last Updated: 02/20/2025

  5. Link to a URL

    Configure Browser Access for Embedded Interviews wildcards such as http://*. com or http://* are not allowed. The combined list of sites cannot Last Updated: 02/20/2025
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