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Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

Environment: Oracle B2C Service, business rules, object event handlers Issue: Suppose you have a business rule that checks to see if an incident's source equals a certain value. The rule's...

Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...

Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM), Customer Portal, Browser Extension Framework, .NET Add-Ins All product versions Issue: What are the options...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records may not be available within the Probe Designer until up to...

Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: There is a specific order that must be followed to completely delete a CPM...

Environment: CPMs, SPMs, Reports. Resolution:The admins can view the ‘CPM Process Log’ Report [ID 13194] under Public Folders via Report Explorer. The admins can search the report using the...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

Environment Oracle Intelligent Advisor - all releases Oracle Analytics Publisher - integration with Intelligent Advisor Resolution If the functionalities that come along with the Analytics Publisher...

Environment .Net Console, Desktop Add-ins (.NET API), Connect Web Services for SOAP (CWS), Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service...

Environment Intelligent Advisor  Resolution In order to opt out of the automatic upgrade process for the Intelligent Advisor sites, one must open a service request with the Oracle B2C...

Environment: Oracle B2C Service Outreach, Audiences, Contact Opt-in/out options Resolution: Within Oracle B2C Service Outreach, you can add additional custom contact fields that can be used to...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: When an asynchronous CPM (that is triggered through a Process Designer mapping...

Environment:  Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution:  Asynchronous CPM customizations are run using a site utility...

 Environment: Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: The "CPM failed: Too many cycles: Max 5 cycles exceeded" error will be...

Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: In the case of CPM customizations, a product defect will exist if observed...

Environment: CRM On Demand Resolution: To reach the CRM On Demand Support team please call the global support number at 1-800-223-1711. There is a selection for CRM on Demand which will allow you to...

 Environment: Event Subscriptions, Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: Triggered asynchronous CPMs and Event...

Environment:   Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service   Issue:   I have not changed the code for a CPM, which has been deployed...

Environment: Audiences, Global Opt-in Resolution: When defining an audience segment, the system-defined global opt-in field is not automatically included as a filter in the segment. However, when...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The version information within the comment/annotation section of a Custom...

Environment: Connect for PHP (CPHP) API, Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The 200 email recipient limitation described in...

Environment:  Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All Supported Versions Resolution:  The Process Designer / Custom Process Models (CPM) feature...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The use of global variables should be avoided in all scripts used as...

EnvironmentTracking referring URLs for customers visiting your Customer PortalAnalytics, Customer Portal activityResolutionTo determine the site your end-user came from you can look at standard...

Environment: Starting from Oracle B2C Service version August 2017 Issue: The following error is received when making a REST incident request: {   ...

Environment: Knowledge Advanced only, all versions   Issue: Article has been set to publish at some future time and when the time comes it is not published.   Resolution: The start date...

Environment: Data Import Wizard, Business Rules Oracle B2C Service, All supported versions Resolution: External events have been deprecated and might be permanently removed in a future release...

Environment: Agent Console Resolution: Out of Memory Error issues can have different causes and as such, pinpointing the issue and resolution typically comes down to obtaining detailed...

Environment: Oracle B2C Service All supported versions Resolution: Sessions Billable Sessions allow end users to access Web Self-Service, Chat, Feedback, Outreach, Mobile and CX for Facebook...

Environment: Process Designer, Custom Process Model (CPM), Connect for PHP API All product versions Resolution: Suppression is important to prevent rules, external events and/or custom processes from...

Are you interested in finding out whether you can specify more than one package in a flower basket? Would you like advice on the best way to set up a test harness? Watch Johnny Meehan demystify...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) November 2012 and newer releases Resolution: You are planning on using direct sql and you have made...

Environment: Business Rules, Custom Processes (SPM) Resolution: The 'Send Receipt Email' incident rule action should only be included in business rules triggered during incident create. Custom...

Environment: May 2012 and newer versions for customers using both custom process and external events Resolution: Check for a concurrent external event and custom process tied to the...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) November 2012 and newer releases Resolution: An answer is composed of two parts - a meta answer and an...