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Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...

Environment Intelligent Advisor  Resolution In order to opt out of the automatic upgrade process for the Intelligent Advisor sites, one must open a service request with the Oracle B2C...

Environment: Oracle B2C Service Outreach, Audiences, Contact Opt-in/out options Resolution: Within Oracle B2C Service Outreach, you can add additional custom contact fields that can be used to...

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

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Environment: Audiences, Global Opt-in Resolution: When defining an audience segment, the system-defined global opt-in field is not automatically included as a filter in the segment. However, when...